Due to our specialized production process that ensures optimal moisture-wicking and fabric performance, orders typically require 5-7 business days for processing before shipment. You may cancel your order for a full refund if requested within 24 hours of purchase by emailing [email protected]. After this period, cancellations cannot be accommodated as your performance gear enters our quality-controlled manufacturing queue.
We stand behind our technical sportswear's performance. If any item doesn't meet your activity needs, you may return or exchange it within 21 days of delivery - longer than standard policies to account for thorough testing during workouts. This extended period allows you to properly evaluate the garment's breathability, stretch recovery, and other engineered features through multiple wear cycles. Exchanges are available for size adjustments or different colorways of the same performance line.
To protect our specialized fabrics, returned items must show no signs of wear, sweat residue, or washing (even in cold water, as this affects moisture-wicking treatments). All original tags including our proprietary fabric technology labels must remain attached. Compression garments must retain their original elasticity. Due to hygiene standards in performance wear, any item with odor or visible sweat marks cannot be accepted. Please return in the original protective garment bag to prevent snags during transit.
For size exchanges, we'll ship your new item within 7-10 business days after receiving and inspecting your return, as our performance gear undergoes additional quality checks. Colorway exchanges depend on current inventory of that technical fabric batch. If exchanging for a different style within our performance collection, the replacement must be of equal or greater value to maintain our fabric technology standards. Price differences will be adjusted accordingly.
A $15 return shipping fee applies to cover our specialized inspection and fabric reconditioning processes. This fee is waived only for items with verified manufacturing defects affecting performance (e.g., compromised seam taping, faulty moisture management). International returns may incur additional duties. For exchanges, we cover the outbound shipping cost of your replacement performance wear.
Refunds are issued to your original payment method within 10-14 business days after we receive your return. This extended timeframe ensures our textile technicians can properly evaluate the garment's condition and performance integrity. You'll receive email confirmation once your refund is processed, with detailed documentation of our inspection findings for transparency.
Custom-sized compression wear and made-to-order performance items are final sale due to their personalized nature. Seasonal fabric technologies (like thermal-regulating winter lines) may have different return windows specified at purchase. For hygiene reasons, all returned base layers and socks will be automatically donated after inspection rather than restocked.
If your refund hasn't processed after 21 business days: (1) Verify with your bank that no pending authorization exists (2) Contact our Performance Wear Support team at [email protected] with your order number and fabric content details (3) We will provide a detailed status update within 3 business days, including any technical findings from our textile inspection. Our goal is to ensure you receive optimal performance from our engineered fabrics, whether through successful returns or technical guidance.
